Use this article, as a Baldwin Realtors member, to log in to Perchwell, get past login and loading problems, and report a problem to Baldwin MLS staff.
Log in to Perchwell
How do I log in to Perchwell on a computer?
Log in to Perchwell on a computer from your Baldwin portal, Relevate.
Log in to your Baldwin portal with your username and password
Click Perchwell under Quick Links
Perchwell opens, already logged in to your account.
How do I log in to the Perchwell mobile app?
Log in to the Perchwell mobile app with the email address in your Baldwin portal. Then sign in with your Baldwin portal username and password. Log In to the Perchwell Mobile App walks through each screen.
Can I log in to Perchwell without the Baldwin portal?
No. Log in to Perchwell through your Baldwin portal every time. Perchwell uses single sign-on (SSO), which means your Baldwin portal username and password log you in to Perchwell. There is no separate Perchwell password.
Fix problems logging in to Perchwell
What should I do if I can't log in to Perchwell?
Work through these checks when you can't log in to Perchwell:
Check your Baldwin portal username and password, and make sure Caps Lock is off
Enter your username and password by hand instead of with your browser's autofill
Open your Baldwin portal in a private or incognito browser window
Try another supported browser, Chrome or Safari
If you still can't log in, or Perchwell doesn't open from your Baldwin portal, contact Baldwin MLS staff.
What should I do if Perchwell asks me to complete training?
Complete the required Baldwin Realtors training, then log in to Perchwell again. How to Complete Required Perchwell Training explains the prerecorded course and how to register for a live session.
What should I do if I see a permission or access error in Perchwell?
Log out of Perchwell, then log back in through your Baldwin portal to refresh your session. Check that you logged in with your own Baldwin portal account. If the error continues, contact Baldwin MLS staff to check your account's permissions.
Personal and office assistants who see only the Dashboard need permission from their agent or broker first. User Settings FAQ explains why.
Fix loading, display, and browser problems in Perchwell
Which browser works best with Perchwell?
Google Chrome works best with Perchwell, and Safari is also supported. Keep your browser updated to its latest version.
Can I zoom in on Perchwell on a computer?
Yes. Keep your browser zoom at or below 120% so every Perchwell feature stays visible on the page.
How do I hard refresh Perchwell?
Press your browser's hard refresh shortcut to reload Perchwell with fresh files instead of saved copies:
Chrome on Windows: Press Ctrl + Shift + R
Chrome on a Mac: Press Cmd + Shift + R
Safari on a Mac: Press Cmd + Option + R
How do I clear my cache and cookies for Perchwell?
Clear your browser's cache and cookies to remove saved website data that may be outdated or damaged. Your browser then loads fresh data from Perchwell.
Chrome on Windows: Press Ctrl + Shift + Delete, select cache and cookies, then clear them
Chrome on a Mac: Press Cmd + Shift + Delete, select cache and cookies, then clear them
Safari on a Mac: Open Safari Settings, click Privacy, then click Manage Website Data. Select perchwell.com and click Remove
Reload the page after clearing your cache and cookies. If Perchwell asks you to log in, log in through your Baldwin portal.
What should I do if Perchwell won't load or a page is blank?
When Perchwell won't load, gets stuck loading, or shows a blank or partly loaded page, try these in order:
Hard refresh the page with your browser's hard refresh shortcut
Clear your browser's cache and cookies, then reload the page
Check your internet connection, or turn your Wi-Fi off and back on
Open Perchwell in another supported browser or on another device
If the page still won't load, contact Baldwin MLS staff.
What should I do if Perchwell is slow?
Try these steps when Perchwell is slow or lags:
Close browser tabs and apps you aren't working in
Restart your browser
Check your internet speed
Turn off browser extensions
Restart your computer
What should I do if buttons, filters, or the map don't work in Perchwell?
Work through these checks when buttons, filters, or the map don't respond, or Perchwell works in only one browser:
Update your browser to its latest version
Turn off browser extensions, especially ad blockers
Check that JavaScript is turned on in your browser settings
Open Perchwell in a private or incognito browser window
Clear your browser's cache and cookies, then reload the page
What should I do if my browser blocks Print or Export CSV in Perchwell?
Allow pop-ups for perchwell.com in your browser settings when your browser blocks Print or Export CSV. Safari also needs downloads allowed for Export CSV.
To allow pop-ups in Chrome:
Open Chrome Settings
Click Privacy and security
Click Site settings
Click Pop-ups and redirects
Click Add next to Allowed to send pop-ups and use redirects
Enter perchwell.com in the Site field
Click Add
To allow pop-ups and downloads in Safari, open Perchwell in Safari first, since Safari lists only open websites:
Open Safari Settings
Click Websites
Click Pop-up Windows
Select Allow next to perchwell.com
Click Downloads
Select Allow next to perchwell.com
Refresh the Perchwell page, then click Print or Export CSV again.
Report a problem in Perchwell
Who do I contact for help with Perchwell?
Contact Baldwin MLS staff with any Perchwell question or problem, including login, account, and permission issues. Call (251) 270-0328 or email mls@baldwinrealtors.com.
What should I include when I report a bug in Perchwell?
Include these details when you report a Perchwell bug to Baldwin MLS staff:
Your device, PC or Mac
Your browser, such as Chrome or Safari
A short summary of the problem
Screenshots of the problem
Screenshots of the Console and Network tabs, which show the errors and page requests behind the problem
To capture the Console and Network tabs in Chrome:
Right-click the Perchwell page
Select Inspect
Click the Console tab and take a screenshot
Click the Network tab and take a screenshot
To capture the Console and Network tabs in Safari:
Open Safari Settings
Click the Advanced tab
Select Show features for web developers
Press Cmd + Option + C to open the Console
Take a screenshot of the Console tab
Click the Network tab and take a screenshot
Send these screenshots with your report to Baldwin MLS staff.