Use this article, as an invited client, to chat with your agent in Messages, react to shared listings with Reject, Maybe, or Like, and reply to your agent by email.
Chat with your agent in Messages
Chat with your agent from Messages in your client portal, your workspace for collaborating with your agent.
Steps:
Click Messages in the top navigation
Hover over the left edge of the page to open the Messages panel
Select your agent's name to open your conversation
Enter your message in the Send a message field
Click the paper-plane icon to send
Your agent sees your message in your conversation and receives an email notification.
To send your agent a listing in Messages, follow the steps in Share Listings with Your Agent.
React to shared listings with Reject, Maybe, or Like
React to the listings your agent shares with you in Shared properties, inside your conversation in Messages. You can also sort Listings based on client reactions. Each reaction tells your agent what you think of a listing:
Reject: Not a fit.
Maybe: Worth discussing.
Like: A strong match.
Steps:
Click Messages in the top navigation
Hover over the left edge of the page to open the Messages panel
Select your agent's name to open your conversation
Click the Reject X, Maybe question mark, or Like heart icon on a listing in Shared properties
Your agent sees the reaction on the listing in Shared properties right away. To change a reaction, click a different icon on the listing.
Note: Perchwell does not notify your agent when you react to a listing. Send your agent a message when you want them to follow up.
Reply to your agent's messages by email
Reply to your agent from your email inbox. Each time your agent writes to you in Messages, Perchwell emails you from no-reply@perchwell.com with your agent's name as the sender.
Steps:
Open the email from Perchwell
Reply to the email with your message
Your reply appears in your conversation in Messages and in your agent's email inbox.
Things to Know
Messages and reactions work the same way in the Perchwell mobile app.
Unsubscribing from saved search alert emails does not stop message emails from your agent.